In this role you will deliver on the RBC client experience and own the moment with our clients, effectively using time on the counter and the floor to meet client needs, assist with their day-to-day transactions and enquiries. You proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience.
You may also become a Primary Cash Custodian and manage the bulk cash operations at the branch taking the appropriate action to minimize the client impact and unit losses, while balancing the client experience.
What will you do?
• You are part of a team supporting Sales & Service professionals and RBC partners in providing excellent customer service and providing credit and banking solutions that meet our clients needs
• You are responsible for providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introducing them to a Sales Professional or booking a convenient appointment
• While on the floor, you manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with the use and knowledge of RBC’s multi channel and digital solutions
• You take ownership of client concerns at first point of contact applying the “Make it Right” principles, ensuring the problem resolution case or tickets are logged on complaints handling systems where applicable for easy follow up and resolution, ensuring clients are informed about RBC’s complaint handling process
• You demonstrate effectiveness in getting work right the first time, effective use of RBC systems, adherence to policies and procedures to eliminate or reduce cash differences, fraud and sundry losses
• Upon becoming a Cash Custodian you will effectively deliver on cash management activities, including cash ordering and redemption routines, partnering with other Cash Custodians and Control Custodians for efficient end of day balancing and identification of outages
What do you need to succeed?
Must have
• Five minimum passes – Grades I, II or III or A, B or C, of which Math and English Language are compulsory
• Proven customer service and operations acumen with a track record of success in a client focused, target driven performance culture
• Leadership skills, innovative thinking, impact and influence
• Multi tasking, problem solving and team working skills
• An aptitude for listening, establishing rapport and finding the right solutions for customers
• An interest in mobile and digital devices and an ability to help clients navigate through self serve applications
Dutch Caribbean only
• HAVO + 2 years of relevant work experience
Nice to have
• Diploma or Associate Degree in Banking or a related field
• MBO – Dutch Caribbean only
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• Leaders who support your development through training and coaching and invest in your continued learning and commitment to building long term careers
• Ability to make a difference and lasting impact
• Work with a dynamic, collaborative, progressive and high performing team
Applications to: ashley.knowles@rbc.com or apply via https://rbc.wd3.myworkdayjobs.com/RBCGLOBAL1/job/ROYAL-BANK-NVWINDWARD-SIDE/Client-Associate_R-0000172177
