KRALENDIJK – The outage that left Pagabon customers unable to purchase electricity credit since Friday was caused by the system of an external supplier of WEB. According to Water- and Energy Company Bonaire, the supplier was unable to meet its contractual obligations in time, which prolonged the recovery process. The Pagabon system is now fully operational again.
During the outage, the system was unable to generate Pagabon tokens. Because the technical solution depended on the external supplier, WEB states it was unable to resolve the issue independently.
To prevent customers from being left without electricity, WEB temporarily made a WhatsApp number available and expanded its emergency service with additional technicians. Staff also visited customers at home to provide a temporary solution where needed.
Now that the system is back up and running, customers who received a temporary arrangement will be visited as needed to restore their connection to the normal situation.
WEB says it will evaluate the outage together with the supplier and intends to take additional measures to reduce the likelihood and impact of a similar outage in the future.
